The following questions frequently asked by potential tenants of Red House Property Management. Can’t find your answer? Always feel free to send an email or call us at (858) 755-3031.

When is my rent due, and how do I pay it?

All rent is due on the 1st of each month. Payments not in our possession by the 5th of the month may be subject to a 5% late fee. If you know your rent is late please include the 5% late fee in your check, money order, or cashier’s check.

Pay your rent in person, or by mail. Make checks payable to, and mail to this address:

Red House Property Management
444 S. Cedros Ave. |  Suite 250
Solana Beach, CA 92075

Office hours are Monday through Friday 9am – 4:30pm. If the office is closed please use the mail slot. Be sure to properly label your payment, and always note your address in the memo field of the check.

What forms of rent payment are accepted?

Red House accepts personal checks, money orders and cashier’s checks only — NO CASH.

Be sure to complete cashier’s checks with payer and payee names.

What happens if my check bounces?

The first NSF check bounce will result in a $25 fee. Subsequent fees increase to $35.

How do I place a maintenance request?

Please visit our Maintenance Request Page with specific details about your maintenance problem. We ask that all requests be written so we can provide accurate service. Remember to include your name, address and the best phone number(s) to reach you.

Please note that it may take up to several weeks for a maintenance request to be fulfilled. If you have waited a sufficient amount of time feel free to check in regarding the status of your request.

What should I do if there is a maintenance emergency?

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PLEASE REPORT UNSAFE OR HAZARDOUS SITUATIONS IMMEDIATELY.

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If you have an emergency maintenance request that cannot be resolved during regular business hours call (858) 755-3031 and use extension 3. Emergency Situations are fires, floods, dangerous or hazardous situations. Please refrain from placing an emergency maintenance call for situations which do not require immediate action.

What should I do if I have been locked out?

Red House Property Management keeps extra keys for each property. During regular business hours you may come by and borrow a key, which will need to be returned to our office within 72 hours. After business hours, keys are not available and you will have to call a locksmith.

It’s a good idea to leave a spare set of keys with a friend/neighbor. However, if you hide the keys and they are discovered, the locks should be changed and it will have to be at your cost.

What maintenance am I responsible for?

Tenants are required to maintain smoke and carbon monoxide detectors. This means replacing batteries twice per year and testing them on a regular basis. Smoke and carbon monoxide detectors save lives, make their upkeep a priority.

Tenants will also be responsible for replacing light bulbs in most situations.

For more details on maintenance please refer to the Red House Welcome Packet.

Can I paint or modify anything in my rental?

All requests to paint or modify any part of your rental property must be emailed to info@redhouse-sandiego.com. Do not paint or modify your rental without written permission from Red House Property Management.

Can I move out before my lease has ended?

If you need to move before your lease has ended, please refer to your original lease for details. Contact Red House as soon as possible to work out the next steps involved in this process.

Does Red House Property Management Require Renter’s Insurance?

Renter’s Insurance is a smart option. Although tenants do not own the property that they live in; they can still lose many valuable things. Red House is not capable of protecting your possessions in events such as fires, floods, and thefts. We strongly recommend finding a reliable renter’s insurance provider to protect your interests.